Privacy Policy – GVF MART

Last Updated: September 2026

This Privacy Policy applies to users of the GVF MART mobile application and the GVF MART website (https://gvfmart.in).

GVF MART (“we”, “our”, or “us”) operates the website https://gvfmart.in and the GVF MART mobile application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile application.

By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you use GVF MART:

  • Personal Information: When creating an account or placing an order, we may collect your name, email address, phone number, delivery address, and account authentication details.
  • Order Information: Purchased products, transaction logs, and order history. Payments are processed securely via encrypted third-party payment gateways; we do not store full credit/debit card credentials.
  • Device & Technical Information: IP address, device model, operating system version, and general diagnostic usage metrics to ensure app stability.

2. How We Use Your Information

We use the collected information to:

  • Manage customer accounts and authenticate logins.
  • Process, deliver, and invoice your grocery orders.
  • Send order status updates, delivery alerts, and operational notifications.
  • Provide responsive customer care and support.
  • Detect and prevent fraudulent transactions.

3. Google Sign-In & Authentication

Our mobile application allows users to sign in using Google Sign-In services.

  • We receive your name and verified email address from your Google account.
  • This information is strictly used to create or authenticate your GVF MART customer profile.
  • We do not access, store, or request your Google account password.

4. Third-Party & Analytics Services

Our mobile app utilizes Google Firebase and cloud hosting infrastructure to maintain uptime and performance. Firebase services may process device identifiers, crash logs, and app performance analytics in accordance with Google’s privacy standards.

5. Sharing of Information

We never sell, rent, or trade personal data to third parties. Information is shared strictly with trusted operational partners:

  • Local delivery personnel for order dispatch.
  • Authorized payment gateways for checkout processing.
  • Cloud hosting and SMS gateways for transactional communication.

6. Data Security

We implement technical and organizational measures (including HTTPS encryption and restricted database access) to protect personal data from unauthorized access, alteration, or disclosure.

7. Data Retention

We retain personal and order information only as long as necessary to fulfill store services, maintain tax/accounting records, and comply with applicable statutory laws.

8. User Rights & Account / Data Deletion (Play Store Compliance)

Users have full rights regarding their personal data:

  • Account & Data Deletion: You can request the complete deletion of your account and associated personal data (including name, email, saved addresses, and profile details).
  • How to Request:
    1. Submit a deletion request directly within the GVF MART mobile application settings, OR
    2. Visit our web deletion page: https://gvfmart.in/account-deletion (or email us at gvfmart@gmail.com with the subject “Account Deletion Request”).
  • Upon receiving your request, your account and identifiable personal details will be permanently removed within 30 days, except for historical transactional order logs required for financial and tax auditing compliance.

9. Children’s Privacy

GVF MART services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If discovered, such data is promptly deleted.

10. Third-Party Links

Our website or mobile application may contain links to external sites. We are not responsible for the privacy policies or practices of outside services.

11. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Any updates will reflect an updated “Last Updated” date at the top of this document.

12. Contact Us

For any inquiries, data correction, or privacy-related concerns:

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